To ensure you receive emails on the progress of your account, be sure to create your support center account.
1: If you've already received a welcome email from support center, then you just need to confirm your email and create your password.
2: if this is the first time, go to the sign in top right corner, and in the pop-up window, click Create an account.
3: Complete the fields on the form below, click submit. Check your email and bulk email folder to confirm your email address. Whitelist the email address to ensure you receive updates to your inbox.